In January I wrote about several issues with the TTC. One of those issues issues what a stop announcement on Morningside Avenue, Southbound at Ling.
What the TTC does not get is there was a Ontario Disabilities ruling that requires stop announcements. It only took the TTC over 2 years to fix this problem.
I should also add when I called back I asked for a call back again a month ago I did not get one. Somethings never change.
The TTC is still a mess from a customer service point of view.
A social media company that I really love is Buffer. If you do not know what Buffer is, it is a social media scheduling app. It allows you to schedule posts on various social media avenues. One reason I love the product is the ease of use. The other reason is the amazing customer service…
The medical profession where customer service often seems to be lacking. It is a profession where a lot can be done to advise the patient. When you think about it a doctor or a dentist is really a service provider that provides medical services. When you think about it, they are no different then…
We have a new member to the customer service Hall of Shame. That is H&R Block Canada. Another company who claims in their adds that they service their clients and care about the customer. After the last two weeks this is so far from the truth. My Girlfriend Kelli Ellis had an issue with a…
Telecom companies clearly do not provide good customer service. Bell Canada is clearly the worst of the worst. Look what my Puppy found out on our walk yesterday. Twisted pair phone cable left by a Bell Canada or Bell Canada contractor. This is not good at all. This is another view to show that it…
Terry Bowen was recommended as a good pet groomer. He claims to have experience since 1974. Well that is hard to believe considering the experience we had last week. Kelli called before our appointment and he failed to tell us he was running 2 hours behind. That was the first problem. He was what…
One of the things that drives me nuts in customer service is when you do not know when a company or an individual is going to get back to you. When I worked on the help desk for a major hospital I always promised clients what time I would call them back at. I would…
Active Listening is a really important skill to develop if you are a customer service rep. Active listening is a technique that allows the listener to understand, interpret and evaluate what someone is really asking. Learning and mastering this skill will make you a better customer service rep. Let me give you an example. Last…
Bell Canada is now a 4 time member of the Hall of Shame. This is one company that has no concept on what good service actually means. Bell Canada has continued to provide bad service and with there support out sourced to India is is just making things even worse. Does the Bell management not…
We all know telecom/cable companies provide some of the worst customer service around. It is just the nature of what they do. They never seem to get customer service right. Well I think one company in Canada is actually looking up. That company is Rogers. Those of you who read this blog regularly know that…
